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|  | Testimonials Here's what some clients are saying about Sugarcrest: Law Firms Law Firms "I would like to hire Felice for our litigation department." "When we had our weekend seminar back in May, I promised to send you an e-mail with two personal anecdotes that related to our sessions. I have not forgotten, but have been fairly tied up with work and, I hope you will be pleased to hear, taking action to pursue my written goals. I actually consult them every day, because it reminds me of what I have promised myself to do, and I really want to make it happen. In brief, I wrote that I wanted to develop my expertise and reputation as a specialist in addressing human health risks associated with airborne toxins. I have been focusing my practice on this area (which, thankfully, is busy, given the asbestos, diesel, mold, and other respirable toxin claims out there), and also have found ways to push for the necessary credentialing... Last month, I spoke at a national conference in L.A. regarding mold and other airborne toxin litigation, with 300+ attendees from all over the U.S. After my presentation, the planners called and asked me to speak at two more such conferences, both national in attendance and both in October, one in Pasadena and the other in Chicago. Mold and indoor air claims are the torts de jour and, fortuitously, I have been speaking and writing about them for 5-6 years, hoping for this to hit. Now I am writing a client alert and an article, which I have pitched to the National Law Journal directly and am pitching to other publications through our in-group PR person. Best of all, for the last couple of days I have pursued aggressively the opportunity to represent a big company, a new client for our firm, in a nasty, costly airborne toxin (diesel) lawsuit in Texas, pulling out all the stops, and it looks as if we will get the case. So, thank you for the inspiration and the realistic guidance." "The [personal business planning] workshop was well designed and extremely helpful -- particularly because it was presented by a former practicing lawyer who clearly understands the issues our firm faces." "On behalf of the Women's Bar Association of the District of Columbia, thank you so much for speaking with us about developing a personal business plan for success. Your talk was both engaging and informative. I think we all learned more about the importance of setting long term goals for ourselves, while also identifying easier-to-accomplish steps that can help us to achieve those larger goals. We would look forward to another opportunity to hear from you. Perhaps you could speak about the differences between women and men in their business development approaches. I think that topic could make an excellent lunch or breakfast for next fall if you would be interested in joining us again. Thank you again for speaking at our breakfast this morning." "This is just what I needed to put my career in order, define marketing success on my own terms, and build a map for achieving what matters most." "Felice has experience as a practicing lawyer and understands/appreciates that professional services marketing is distinct in subtle but significant ways from product marketing." "I was stuck. My firm was stuck. This intensive, two-day workshop was just what we needed. The carefully crafted agenda and probing questions removed me from the day-to-day grind and helped me cast new light on critical personal and firm-wide challenges." "I have been networking for over 20 years in the legal industry so one would think I've learned just about everything there is to know about networking. Not by a long shot. I learned so many creative and valuable new strategies that I can't wait to get out and put them to use." "Women face numerous special issues as they build their networks and grow their practices. It was nice to finally participate in program that understands these issues and offers practical, proven solutions." "[The Sugarcrest trainer] was very knowledgeable, organized and smart. An effective communicator. Has credibility because of previous accomplishments as a lawyer." "Now that I realize a good presentation is more like a short article and less like a novel, I can see myself doing more presentations even though I'm busy. But I shudder to think how many people I confused in the past by telling them too much!" "This media training covered the complete range of skills from the fundamentals through advanced messaging and bridging techniques. Our lawyers left the session with more confidence and poise, which enables them to deal with even the toughest reporters." "I wish they offered this in law school. It's easy to see why these are the skills that separate the leaders from the pack. The dynamic workshops and ongoing training have given our associates the skills they need to make meaningful contributions to our firm's bottom line." "This is just what I needed-a roadmap for conducting wildly successful meetings with prospective clients that was easy to learn and apply." "Because we didn't have a formal process in place, responding to RFPs had become one of our most time-consuming marketing activities. Sugarcrest's methods helped us simplify our approach and cut our response time in half. More importantly, we're now winning a much greater percentage of the beauty contests that we enter." "I've heard so much talk about the end of the billable hour but not until now have I really learned about practical pricing alternatives that really work for our firm and for our clients." "These simple steps have had a profound impact on our clients' perception of our firm's value." "Conducting a successful client survey is easier said than done. Sugarcrest showed us how to do it the right way." "This workshop offered fantastic insights into client relationship management as well as a practical, step-by-step approach for creating more win-win opportunities with my current clients." " You moved beyond the hype surrounding legal partnering and gave me the tools for determining what is and what is not right for the long-term health of my firm." "The workshop was very helpful. As a junior associate, the class gave me hope that even I can network! I was pleasantly surprised. Just as I dreaded "networking," I dreaded coming to a meeting about it as I thought it would be a sales course. Instead, the class removed my dread and I see networking as a means of keeping in touch with people. Thank you!" "The session provided useful, concrete ideas about marketing. I plan to think about marketing on a regular basis (I don't do that now), and try to apply the lessons learned." "Felice is very good. This was an excellent workshop." "Felice was very professional and she translated her personal professional experiences into valuable examples." Professional Service Providers"...Our company retained Felice Wagner to assist us in the training of our professional staff. It was our goal to enhance our staff's skills in the areas of sales, customer service, interviewing and client relations. We asked Ms. Wagner to work with our staff on a one-to-one basis and also in group settings and to address tactical issues such as telephone sales and follow up, identifying prospects, handling client visits, addressing objections, filling orders, and screening candidates. Over a period of four months, Ms. Wagner worked closely with one new employee to provide complete training and also worked with six other professionals to upgrade their skills. We have been delighted with Ms. Wagner's work and feel that it has been of significant value to us. She possesses a thorough understanding of the issues faced in the legal staffing industry and has the ability to articulate effective solutions to the sales problems and issues presented to companies like ours. Moreover, she has a complete command of the operations of and decision-making process within major law firms. Ms. Wagner is an effective and disciplined trainer. She fully expects that the individuals she works with will operate to their maximum potential. She will not settle for less from them. Because of this quality, she effectively identifies with our corporate interests as an employer seeking more from our staff. While a theme of her training was certainly "Here's how to get more from yourself," the underlying message she presents is "Here's how we can do more for the company." No one retaining the services of a consultant can ask for more. I am pleased to recommend Felice Wagner for her sales training and business development skills. We hold her in the highest regard both professionally and personally." "I have just wrapped up my best quarter ever -- with temporary and permanent sales that have well exceeded our goals. Thank you for all your help and support. With your guidance, I have grown considerably both professionally and personally over the last year and a half...Since we started working together, I have more than doubled my business, while still providing excellent customer service." "Thank you again for participating in the 2001 LAMA Annual Conference in Washington, DC. The conference was a tremendous success, thanks in part to your hard work. We feel certain that the participating attendees gleaned a great deal of knowledge from your presentation. We sincerely appreciate the attention that you gave in preparation for the conference." "I used to dread cold calling but now when I use your simple approach I have half as much fear and get twice as many appointments. Thanks Sugarcrest!" "After six months of collaboration with you in organizing, building and training our sales force, I want to let you know that you have far surpassed my expectations. My hope was that you would simply provide systematic training to our salespeople…for many years a missing element in FTI's culture. But, beyond training, you have become valued contributors in every aspect of our division's sales strategy. I rely on you constantly for developmental and management counsel. ...Over the years, we have periodically undertaken sales training with a variety of outside consultants. But, because of our unique and demanding clientele (senior trial lawyers), we have always come away from these experiences thinking that we have to adjust and adapt what we have learned to the anomalies of our market. Because of your seemingly ideal compliment of education, talents and experience, our sales people have come to depend on you and trust your judgement in circumstances ranging from client conversations to internal interpersonal challenges. They routinely thank me for the investment FTI has made in your services…and in their futures…" "I thought this was going to be a typical training but boy was I surprised. It's just the "shot in the arm" that I needed to overcome my fears and develop new business without appearing pushy." "You are so sensitive to each participant and so concerned with meeting/exceeding expectations--it's very refreshing!" "The Sugarcrest trainers were terrific, quick thinkers. They seemed to have valuable answers to just about any sales and service situation." "Sugarcrest has given me so many cross-selling ideas I can't wait to put them into action!" "Everything that was discussed was extremely helpful. I'm so glad our company is finally offering an organized national training program." "The Sugarcrest team put us at ease and made us feel comfortable discussing any issue." "Sugarcrest's trainers are very knowledgeable and enthusiastic about the subject matter. They give good direction and lots of positive feedback. I'll definitely apply what I learned when I get back to work--especially the listening skills and the ability to handle difficult conversations." "Best cold call training ever." "Sugarcrest's training has been fabulous. I can't wait to have my first "debriefing" meetings with my clients. I never though information gathering could be so natural." "We're using the cold-calling scripts in each of our offices." "I have a heightened sense of the value of slowing down and listening to my clients and I now have a wonderful format for conducting debriefing meetings." "The training exceeded my expectations. My sales/cold calling skills were not up to par and I have often been stumped with rejections. I will apply what I've learned immediately! I loved Felice. She makes you feel comfortable. She is very non-threatening and helps improve your technique." "I learned a great deal about cold calling as I have had very little experience with it. I will apply what I've learned--not just as I make cold calls--but also during face-to-face meetings with potential clients and/or candidates." "Great new ideas for handling objections. Felice is brilliant! Great resource we should have all the time." "Role-playing was very helpful. Dealing with real situations and real objections with immediate coaching was a valuable learning opportunity for me." "Felice was upbeat and obviously brings a world of sales knowledge." "We've got to give these materials to our recruiters! They'll love them." "Felice is phenomenal. Want to see her again. I'm going to do a review of the session with my staff upon return to my office." "Felice Wagner was great. I learned so many useful tips from her workshop. As a new placement director who has not had much experience cold calling, I feel I got very practical tips that I can utilize in my everyday activity." "Cold calling really makes me nervous and this seminar has calmed my nerves significantly. I'll apply what I've learned everyday." "Great motivation for those who call and face possible rejection." "As someone who never sold before, I could have used this 3 ˝ years ago!" "A ton of great sales tips specially focused on handling objections and keeping the momentum going." "Excellent. Enthusiastic. Very knowledgeable. The best session of the conference." "I took extensive notes at my first Sugarcrest workshop and I still have them. I will keep these as well. I will definitely apply what I've learned--especially how to anticipate and respond to objections. Sugarcrest is the best!" "Sugarcrest is a powerful resource for information." "Now, when I get into client situations that are "prickly," I'm better prepared and can use the materials I received today." Corporate CounselFelice Wagner, Esq. "A year ago, I offered a challenge to The Wallace Law Registry and DuPont's other Primary Law Firms and Suppliers. This challenge created a unique opportunity for the firms and suppliers to be recognized for achieving extraordinary results for DuPont. I identified six specific areas of interest:
I am delighted to recognize The Wallace Law Registry for its exemplary efforts and results in meeting the challenge. In particular, you have exceeded my expectations by having:
It is my pleasure to commemorate The Wallace Law Registry's achievements with a crystal award engraved, "Meeting the Challenge" and a monetary award, in addition to my personal thanks for helping DuPont meeting its goals." "On behalf of the DuPont Legal Assistants, I wanted to take this opportunity to express my thanks and appreciation for your time and effort in presenting the 'Marketing Yourself' workshop yesterday. I believe the legal assistants who participated were attentive, enthusiastic and came away with many useful tips and suggestions to help market themselves to each other and to DuPont Legal…I look forward to your marketing session at this year's LAMA conference as well." "On behalf of DuPont Legal and the DuPont Minority Corporate Counsel Conference 2001 Planning Committee, we want to thank you for agreeing to partner with our primary law firms to plan a marketing session for the conference. We are receiving strong and favorable feedback about the session… Again, we thank you for putting together a very useful marketing program for the attorneys of color in our network. Janet Y. Bivins and Chyrrea J. Sebree Co-Chairs DuPont Minority Corporate Counsel Conference back to top "Thank you very much for coming all the way from Washington, DC to speak at the National Institute for Women Corporate Counsel conference last month. I know how difficult it is to find time to participate in events like this and I wasn't you to know how much I appreciated your willing to do so. Not only did I enjoy your 'Alternative Careers' and 'Women's Networks' panels, the feedback from attendees has been outstanding. It was a pleasure meeting you. Again, thanks for helping to make the conference so successful. Happy Holidays." home | about | services | resources | contact us | site map Use of this site is governed by our user agreement and privacy policy. | |
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