Description
In today's competitive marketplace, the difference between commodity-peddling vendors and trusted partners is the value that clients ascribe to their services. While it is often ignored, the ways in which attorneys handle the moments immediately before and after a client engagement play a critical role in determining their clients' perception of value.

In this workshop, we teach you a step-by-step approach to creating value by conducting successful pre- and post-engagement meetings. You'll learn how to set the tone for a successful engagement by identifying client needs, properly setting client expectations, establishing performance standards and using win-win pricing arrangements. You'll also learn how to conduct successful post-engagement meetings in which you transform negative feedback into client loyalty and develop additional business for your firm. See our complete program description below:

	Topics Covered		You Will Learn to:
	The importance of pre- and post- engagement meetings The keys to successful pre-engagement meetings Managing client expectations Conducting win-win pricing discussions Establishing performance standards Overcoming the communication gap throughout the engagement The keys to successful post-engagement meetings Responding to negative feedback Identifying and developing additional business		Take three critical steps before the engagement begins Set and properly manage client expectations Conduct win-win pricing discussions Establish specific and measurable performance standards Communicate and manage expectations throughout the engagement Ask the right questions during the post-engagement meeting Respond to negative feedback Transform negative feedback into client loyalty Uncover additional business opportunities without looking like a pushy salesperson

Development
Our development process is built around the wisdom and experience of legal and business development experts. This ensures that our training programs meet the high standards that our clients demand while ensuring that the content and delivery is beneficial, relevant and practical for your organization. Learn More!

Customization
Our flexible program design allows for increasing levels of customization at the workshop, module and content levels. From video taped role playing exercises, participatory lectures and team presentations--to client specific case studies, group competitions and essential skills tests, we design our programs to meet your specific requirements. Learn more!

Performance Measurement
Our thorough, four-step approach to program planning and performance measurement helps ensure that you get the training you want and the results you expect. Learn More!

Schedule a Workshop TODAY!
We will schedule our training programs at times, dates and locations that fit the business demands of your organization.