Description
Today, more than ever, the old adage holds true: "80% of your business comes from 20% of your clients." Unfortunately most law firm clients remain largely untapped because few legal professionals have the skills to properly harvest the business opportunities that await them. This workshop will provide you with the necessary skills as well as a step-by-step approach for transforming your first engagement into a successful long-term partnership. See our complete program description below:

	Topics Covered		You Will Learn to:
	Partnering with external clients Conducting client research Providing exceptional service Managing moments of truth Achieving depth Exceeding expectations Identifying new opportunities Generating referrals Asking for business Conducting post-engagement meetings		Practice the elements of outstanding customer service View as clients all members of the client's team Develop relationships at multiple levels of the client's organization See yourself from the client's perspective Focus on helping the client to achieve his or her goals Leverage referrals Ask for the client's business

Development
Our development process is built around the wisdom and experience of legal and business development experts. This ensures that our training programs meet the high standards that our clients demand while ensuring that the content and delivery is beneficial, relevant and practical for your organization. Learn More!

Customization
Our flexible program design allows for increasing levels of customization at the workshop, module and content levels. From video taped role playing exercises, participatory lectures and team presentations--to client specific case studies, group competitions and essential skills tests, we design our programs to meet your specific requirements. Learn more!

Performance Measurement
Our thorough, four-step approach to program planning and performance measurement helps ensure that you get the training you want and the results you expect. Learn More!

Schedule a Workshop TODAY!
We will schedule our training programs at times, dates and locations that fit the business demands of your organization.