Description
While most client survey projects begin with noble intentions, many end with questionable data and a lack of sufficient follow through. In this workshop, we help you get started on the right foot by working with you to clearly define the goals of the client survey. We also show you how to choose which clients to survey, when to survey them and who will conduct the surveys. Finally, we help you focus on the most important and often overlooked step in the survey process: reviewing the client responses and making the necessary changes and adjustments to your service delivery process. See our complete program description below:

	Topics Covered		You Will Learn to:
	Defining the goals of the client survey Determining which clients to survey and when to survey them Developing the survey Identifying and training the people who will conduct the surveys Reviewing the client responses and making the necessary changes and adjustments to the service delivery process		Develop effective networking strategies and mindsets Introduce yourself in a powerful and concise way Prepare for and conduct a client survey Identify who to survey and when to survey them Ask the right questions during the survey Win new business from your surveying efforts Track and respond to survey results

Development
Our development process is built around the wisdom and experience of legal and business development experts. This ensures that our training programs meet the high standards that our clients demand while ensuring that the content and delivery is beneficial, relevant and practical for your organization. Learn More!

Customization
Our flexible program design allows for increasing levels of customization at the workshop, module and content levels. From video taped role playing exercises, participatory lectures and team presentations--to client specific case studies, group competitions and essential skills tests, we design our programs to meet your specific requirements. Learn more!

Performance Measurement
Our thorough, four-step approach to program planning and performance measurement helps ensure that you get the training you want and the results you expect. Learn More!

Schedule a Workshop TODAY!
We will schedule our training programs at times, dates and locations that fit the business demands of your organization.