Blindsided by a Client Defection? (The Sugarcrest Report, Tuesday, September 23, 2008)

How to Profit From the Slowdown (The Sugarcrest Report, Tuesday, April 22, 2008)

Common Sense Client Service -- How to Avoid the Chopping Block and Build Better Client Relationships (The Sugarcrest Report, Tuesday, February 12, 2008)

Using Team Spirit to Rally the Clients -- For the Best Client Teams, Law Firms Learn to Focus More on Relationships than Dollars (Legal Times, November 13, 2006)

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Attorney Buy-In -- Stealth Strategies for Herding Cats (Law Firm Inc., September/October 2006)

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