WASHINGTON, DC--March 19, 2001--Sugarcrest Development Group, Inc., the legal industry's premier business development partner, announced today that it has selected iCommunicate.NET™, the award-winning online customer service technology, as the cornerstone of its Live Help Desk services.

"We're thrilled to support Sugarcrest's vision of bringing cutting-edge service and support to the legal marketplace," said Louis Ravenet, CEO of iCommunicate. "Sugarcrest's commitment to innovation - from interactive training to online learning - makes us great partners in bringing live help desk services to the premier legal services arena."

In addition to Live Help Desk services, Sugarcrest and iCommunicate plan to work together to provide additional client relationship management solutions to the legal marketplace. "At Sugarcrest, our goal is to help our clients win new business and build long-lasting partnerships with their clients," said David Goehl, President of Sugarcrest. "The addition of iCommunicate's powerful, affordable and easy to use application enhances our service delivery model and will help our clients achieve their business development and relationship management objectives ."

iCommunicate brings you today's only complete web-based customer service technology. Delivered as an online subscription, iCommunicate.NET makes it easy to offer the world's most responsive - and cost-effective - customer care, with no hardware, software, or technical expertise necessary. Its sophisticated knowledge base captures service requests, phone conversations, email and online chat to give you a comprehensive and practical description of every customer relationship. iCommunicate.NET measurably increases revenue and reduces support costs while easily integrating with your existing technologies. iCommunicate is headquartered in Alexandria, Virginia. For more information, visit www.icommunicate.net or call +1.888.484.4401.

Sugarcrest Development Group is a professional training and consulting firm focused on helping law firms and legal service providers win new business and build long-lasting, revenue producing relationships with their clients. The company offers a suite of sales and marketing training programs and management consulting services designed exclusively for the legal industry. Sugarcrest is widely recognized both for its experienced management team and its innovative programs, including its provision of dynamic training and ongoing learning via the Internet.

FOR ADDITIONAL INFORMATION

Lynn M. Janczak
Marketing Director
Sugarcrest Development Group, Inc.
lynn@sugarcrest.com